Customer Success Analyst

Interested in food? We help the world's food & beverage companies with their innovation. We are a global market research company based in the Netherlands, in a region that is a leader in food research and development. We are looking for someone to join our customer success team as a customer success analyst.

About the job
As a customer success analyst, your mission is to ensure our clients receive exceptional assistance and insights while using our platform, helping them maximize the value of our services. This job entails analytical, client-facing and organizational skills.  Your role plays a crucial part in delivering a superior client experience.

About Innova Market Insights
INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation. We work with the top 500 global food companies as well other industry players driving innovation in the sector.

Your responsibilities

• Analytical:

  ·        Conducting thorough analyses using our database to extract valuable insights and market overviews for our customers.

  ·        Effectively communicate findings and insights, transforming them into high quality presentations in accordance with corporate guidelines.

• Client-facing responsibilities: Contribute to company growth through:

  ·        Join calls with clients to better understand their business challenges and needs, providing them with data-driven recommendations based on their support subscription package

  ·        Work closely with sales and account managers to strengthen client relationships and drive new opportunities

• Organizational responsibilities:

  • Coordinate and align with the internal Customer Success Team to manage workload

  • Stay updated with the latest features and functionalities of our platform to provide accurate and timely support to clients.

  • Recognize and escalate complex issues to senior support members or other departments as necessary to ensure clients' needs are met effectively.

  • Collaborate with marketing team to create and share content for tradeshows and public events.
    

Skills required:

• Ability to easily connect with people and understand their point of view

• Great team-work skills

• Proactive self-starter, performance driven, commercial mindset

• Knowledge of business English (both written and verbal)

• Ability to visualize data (using ppt)
  

Your qualifications

• Bachelor’s degree in business, IT, Food Science, or a related field.

• Minimum of 2 years of experience in a customer support role, preferably within SAAS or the food industry.

• Strong technical aptitude and the ability to quickly grasp new software tools.

• Excellent communication and problem-solving skills.

• Passion for delivering top-notch customer service.

• Knowledge of the FMCG industry is a plus.

• Strong problem-solving and critical thinking skills.

• Ability to multitask, organize and prioritize tasks
  

What we offer

• Attractive compensation package with a competitive salary

• Opportunities to learn, grow and develop your skills and work with the world’s largest leading companies and brands.

• Opportunities for international travel: in Europe for tradeshows and on-site visits.

• A rewarding and enjoyable experience where you grow professionally.

• A company culture that promotes work-life balance.

• Modern office with a collaborative open desk structure

• A fully equipped on-site gym with changing facilities for colleagues.

• The pension plan includes a 50% employer contribution.

• 25 vacation days (plus Dutch Bank holidays). + 2 extra days

• The possibility to purchase 10 extra days on an annual basis

• One work-from-home day per week

• 8% holiday allowance

• A diverse and international team with over 30 different nationalities.

• Free onsite parking

• Free snacks and drinks

• Travel allowance 
  

Are you ready to grow with us?
Do you want to be part of an exciting, energetic, and international company and influence what we eat and drink in the coming years? Then we would like to hear from you, and we encourage you to apply for this position.
Begin a great career journey right now. We are excited to meet and learn more about you.

Innova Market Insights is an equal opportunity employer. We are committed to creating an inclusive workplace where all individuals are treated with dignity and respect.

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable law.

Our recruitment and selection practices are designed to be fair, transparent, and accessible. We ensure that job requirements are based solely on the skills, qualifications, and experience necessary for the role. Where needed, reasonable accommodations will be provided to applicants and employees with disabilities.

At Innova Market Insights we believe diversity strengthens our teams and drives innovation. We welcome candidates from all backgrounds and encourage applications from underrepresented groups.