Customer Success Specialist

Interested in food? We help the world's food & beverage companies with their innovation. We are a global market research company based in the Netherlands, in a region that is a leader in food research and development. We are looking for someone to join our customer success team as a customer success analyst.

About the job

As a Customer Support Specialist, your mission is to ensure our clients receive timely, clear, and friendly assistance through calls and emails. You will be the first point of contact for client queries, helping them navigate our platform and ensuring they feel supported at every step.

About Innova Market Insights
INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation. We work with the top 500 global food companies as well other industry players driving innovation in the sector.

Your responsibilities

• Conducting thorough analyses using our database to extract valuable insights for our customers.

• Effectively communicate findings and insights, transforming them into high quality presentations in accordance with corporate guidelines.

• Respond to client queries via phone and email in a professional, timely manner.

• Provide clear explanations, troubleshooting, and guidance on using our platform.

• Escalate technical or complex issues to senior support or relevant departments when needed.

• Gather and share client feedback with the wider team to improve processes and user experience.
  

Your Qualifications

• Bachelor’s degree preferred (business, IT, food science, or related field).

• 1–2 years of customer support experience (SAAS or food industry a plus).

• Excellent verbal and written communication and problem-solving skills.

• Passion for delivering top-notch customer service.

• Service-oriented mindset, patient and solution-focused.

• Ability to multitask, organize and prioritize tasks.

• Fluent in English

• Able to work in a fast-paced environment with short deadlines

What we offer

• Attractive compensation package.

• Opportunities to learn, grow and develop your skills and work with the world’s largest leading companies and brands.

• Opportunities for international travel: in Europe for tradeshows and on-site visits.

• A rewarding and enjoyable experience where you grow professionally.

• A company culture that promotes work-life balance.

• Modern office with a collaborative open desk structure

• A fully equipped on-site gym with changing facilities for colleagues.

• The pension plan includes a 50% employer contribution.

• 25 vacation days + 2 extra days.

• The possibility to purchase 10 extra days on an annual basis

• One work-from-home day per week

• 8% holiday allowance

• A diverse and international team with over 30 different nationalities.

• Free onsite parking

• Free snacks and drinks

• Travel allowance 
  

Are you ready to grow with us?
Do you want to be part of an exciting, energetic, and international company and influence what we eat and drink in the coming years? Then we would like to hear from you, and we encourage you to apply for this position.
Begin a great career journey right now. We are excited to meet and learn more about you.

Innova Market Insights is an equal opportunity employer. We are committed to creating an inclusive workplace where all individuals are treated with dignity and respect.

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable law.

Our recruitment and selection practices are designed to be fair, transparent, and accessible. We ensure that job requirements are based solely on the skills, qualifications, and experience necessary for the role. Where needed, reasonable accommodations will be provided to applicants and employees with disabilities.

At Innova Market Insights we believe diversity strengthens our teams and drives innovation. We welcome candidates from all backgrounds and encourage applications from underrepresented groups.