Head of Account Management

Interested in food? We help the world's food & beverage companies with their innovation. We are a global market research company based in the Netherlands, in a region that is a leader in food research and development. We are looking for someone to lead our Global Account Management Team as a Head of Account Management. 

About the job
As the Head of the Account Management for our Global Account Management team, you'll play a pivotal role in leading a dynamic team towards achieving exceptional outcomes in client relationship management and account performance. This position is designed for a visionary leader with a passion for driving growth, nurturing strategic client partnerships, and enhancing team capabilities through continuous development and performance excellence.
This role is ideal for a leader with a proven track record in SaaS or service company account management, demonstrating significant achievements in client relationship building and team leadership.
About Innova Market Insights
INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation. We work with the top 500 global food companies as well other industry players driving innovation in the sector.
Freedom, flexibility and fun

At Innova Market Insights, you have the freedom and flexibility to shape your career path and pursue opportunities in an entrepreneurial culture that values initiative and hard work. You work in an international environment with talented professionals from diverse backgrounds, promoting innovative and creative thinking. We promote a culture of company-oriented activities that include social events such as company parties, summer and seasonal drinks and outgoings or just chill out on our beautiful roof terrace. Additionally, we offer a modern on-site gym to all our employees.

Your responsibilities:
• Leadership and Team Development: Lead and inspire a team of account managers, fostering a culture of excellence and collaboration to exceed targets and drive continuous improvement.

• Strategic Client Engagement: Cultivate strong relationships with key accounts, ensuring our products align with their needs to drive mutual success.

• Performance Optimization: Analyze team performance, identify improvement areas, and implement action plans to enhance productivity and results.

• Client Satisfaction and Retention: Ensure exceptional service delivery to maintain high client satisfaction and retention rates, anticipating and addressing client needs effectively.

• Cross-Functional Collaboration: Collaborate with Sales, Marketing, Tech, and Analysis teams to deliver a cohesive client management approach that aligns with overall objectives.

• Training and Development: Design and deliver comprehensive training for new account managers to equip them with the necessary skills for success.

• Feedback Integration: Gather and relay client feedback to internal teams, facilitating product enhancements and improvements.

• Reporting and Insights: Provide senior management with regular updates on account health, growth opportunities, and challenges, offering strategic insights and recommendations

Your Qualifications

• Proven track record with a minimum of 6 years of work experience in a commercial and service-oriented environment, preferably (but not necessarily) in FMCG space
• Previous experience in a leadership or managerial role, showcasing the ability to motivate and guide a team towards success.
• Commitment to service excellence and building trusting, long-term client relationships.
• Excellent communication and organizational skills with a reliable, structured, and independent working style
• Excellent English language skills: fluency in another language is highly appreciated.

Skills required:

• Go-getter: A proactive self-starter with a performance-driven, commercial mindset.
• Team player: Collaborative and comfortable working in a multi-cultural atmosphere
• Accountability: Taking ownership of results and commitments with high standards.
• Problem solver: Proven problem-solving skills with a track record of finding innovative solutions.
• Organizational Loyalty: Dedicated to the mission and team, fostering a positive work environment.

What we offer

• Industry-leading, attractive compensation package with a competitive base salary, plus performance bonus and a benefits package.
• Opportunities to learn, grow and develop your skills and work with the world’s largest leading companies and brands.
• Opportunities for international travel: in Europe for tradeshows and on-site visits.
• A rewarding and enjoyable experience where you grow professionally.
• A company culture that promotes work-life balance.
• Modern office with an open desk structure
• A fully equipped on-site gym with changing facilities for colleagues.
• The pension plan includes a 50% employer contribution.
• 25 vacation days (plus Dutch Bank holidays).
• The possibility to purchase 10 extra days on an annual basis.
• One work-from-home day per week
• 8% holiday allowance
• A diverse and international team with over 30 different nationalities.
• Free onsite parking
• A company car
• Free snacks and drinks
• Travel allowance

Are you ready to grow with us?

Do you want to be part of an exciting, energetic, and international company and influence what we eat and drink in the coming years? Then we would like to hear from you, and we encourage you to apply for this position.

Begin a great career journey right now. We are excited to meet and learn more about you.